Last updated: November 1, 2026
This Privacy Policy explains how Monarch Systems LLC, a California Limited Liability Company ("Monarch Systems," "we," "us," or "our"), collects, uses, and shares information. Our address is 440 N Barranca Ave #4996, Covina, CA 91723. You can reach us at support@monarchsystems.ai.
We handle information in two ways:
From visitors and prospects: contact details you give us through forms, scheduling, or trial sign-up (such as name, email address, phone number, and business name), the messages you send us, records of your text message consent, and website usage data such as pages visited and device or browser type.
From our business clients: business identity details needed to set up the service, including legal business name, business type, address, website, and contact information for the owner and alert recipients. For carrier registration, we also collect the business's federal Employer Identification Number (EIN). We use the EIN only for that registration.
From people who contact our clients: the phone number of a person who calls a client's business line and is not answered, the date and time of the call, the text messages exchanged, and details the person chooses to share in the conversation, such as name, address, the problem they need help with, and preferred appointment times.
We do not collect payment card details directly. Payments are handled by our third-party payment processor.
We use information to provide, operate, and improve our services; respond to inquiries; set up and maintain client accounts; register clients' business texting with mobile carriers; send service and onboarding messages; send alerts to our clients about their leads; analyze use of the website; protect against misuse; and meet legal obligations.
Missed-call texts sent for our clients. When you call a business that uses our services and your call goes unanswered, you may receive an automated text reply from that business. The text is sent in response to the call you placed. It is not a marketing message, and it is not sent unless you called first.
Texts to prospects and clients. If you give us your phone number through a form, trial sign-up, or scheduling page and agree to receive texts, you consent to automated messages from us, such as service updates, trial reminders, and follow-up messages. Consent to receive texts is not a condition of purchasing anything.
For all text messages:
Our services use an AI assistant to read and respond to text messages. Conversations are processed by AI technology providers so the assistant can generate replies. The assistant answers using the information each business gives us, and anything it does not know is passed to the business.
We do not sell, rent, or trade your personal information. We share it only as follows:
We keep information for as long as needed to provide our services and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.
You can stop text messages at any time by replying STOP. Depending on where you live, including California, you may have the right to access, correct, or delete your personal information, and to know what we collect and how we use it. To make a request, email support@monarchsystems.ai. If your information was collected through a call to one of our clients, we may direct your request to that business.
Our website and services are not directed to children under 18, and we do not knowingly collect information from them.
We may update this Privacy Policy from time to time. The date at the top shows the most recent revision, and continued use of our website or services after an update means you accept it.
Monarch Systems LLC
440 N Barranca Ave #4996, Covina, CA 91723
support@monarchsystems.ai