Last updated: November 1, 2026
These Terms of Service ("Terms") apply to your use of the website at monarchsystems.ai (the "Site") and to your interactions with the services of Monarch Systems LLC, a California Limited Liability Company ("Monarch Systems," "we," "us," or "our"). Our address is 440 N Barranca Ave #4996, Covina, CA 91723.
If you are a business that subscribes to our services, your pricing, free trial, billing, cancellation, and service terms are set out in our Master Services Agreement at monarchsystems.ai/msa (the "MSA"). These Terms do not replace the MSA. If these Terms and the MSA conflict, the MSA controls for subscribing clients.
These Terms apply to everyone who visits the Site, including prospective clients, and to people who receive text messages sent through our services.
By using the Site, you agree to these Terms. If you do not agree, do not use the Site. We may update these Terms from time to time. The date at the top of this page shows the most recent revision, and continued use of the Site after an update means you accept the revised Terms.
Monarch Systems provides AI-driven missed-call text-back and lead engagement software for home service businesses, including HVAC contractors and related trades. Information on the Site describes our services in general terms. The specific services a client receives are described in the MSA and in any written amendment the client approves.
You may use the Site for lawful purposes only. You agree not to interfere with the Site's operation, attempt to gain unauthorized access to it, or use it to send spam or harmful content. The Site's content, design, and branding belong to Monarch Systems LLC and may not be copied or reused without our written permission.
Our services send automated text messages on behalf of our business clients, usually in response to a call the client missed. If you call a business that uses our services and nobody answers, you may receive a text reply from that business.
Business clients are responsible for obtaining and maintaining any consent required for text messages sent on their behalf and for honoring all opt-out requests. Carriers do not guarantee message delivery, and we are not liable for delivery delays or filtering by carriers.
Our assistant is powered by artificial intelligence. It is not a human employee and may sometimes give inaccurate or incomplete responses. It answers using the information each business provides to us. Anything it does not know is passed to the business to answer.
Our services are not an emergency service, and we do not monitor conversations or alerts 24 hours a day. If you are facing an emergency, including a gas leak, smoke, fire, or any danger to people or property, call 911.
The Site and our services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any particular number of captured calls, leads, bookings, or amount of revenue.
To the fullest extent permitted by law, Monarch Systems and its managers, members, and officers are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost leads, or loss of data, even if we have been told such damages are possible.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the Site, or our services is limited to the greater of (a) the fees you paid us in the three (3) months before the claim and (b) $499.00 USD. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited by law.
Our Privacy Policy explains how we collect and use information. It is available at monarchsystems.ai/privacy-policy.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any legal proceeding arising under these Terms must be filed in the courts located in California.
Monarch Systems LLC
440 N Barranca Ave #4996, Covina, CA 91723
support@monarchsystems.ai